GLOBAL PLATFORM

FOR THE LOVE OF FASHION

We're always looking for your next favorite brand. Holocene only selects the boldest and most innovative fashion brands to be a part of our platform.

RETURN POLICY

  • Holocene offers returns within 14 days from the day you receive your order except for the following:
  • Items that are "made-to-order" will not qualify for a refund as the garment was made for you.
  • Lingerie panties can't be returned due to sanitary reasons. These will be considered final sale.

RETURN POLICY

  • The return cost is $15 per package to ship back to sellers within the USA, and $40 per package for international sellers, deducted from your final refund amount.
  • Goods must be returned within 14 days of receipt. Anything returned outside of this period constitutes a final sale.
  • The goods must be returned new and unused, with all the garment tags still attached and their original packaging.
  • Products must be returned in the same condition as they were received. Haus Holocene cannot accept damaged products. 
  • Upon receiving and approving a return request, Haus Holocene will provide you with a Return Label. Please note that all import duties/taxes associated with the return are the responsibility of the customer.
  • Please note that the original shipping charge is non-refundable. Similarly, any customs duties you will have paid to receive your order are non-refundable.

    I need help with my order, who do I contact?

    For any issues with orders, please contact Hello@HausHolocene.com