GLOBAL PLATFORM

FOR THE LOVE OF FASHION

We're always looking for your next favorite brand. Holocene only selects the boldest and most innovative fashion brands to be a part of our platform.

F.A.Q.

What is Holocene?

Holocene is a curated platform to shop luxury fashion from designers and brands around the world. Holocene provides a selection of high-quality and unique products.

 

How does it work?

The brand you purchased from will ship your order when you place an order!

 

What is the return policy?

Holocene offers 7-day returns starting when you receive your order! You must email Holocene within 7 days of receiving the order to get a return label

The product must be in unworn condition with original tags attached.

PRODUCTS NOT ELIGIBLE FOR RETURN: Due to sanitary reasons, we will not accept

  • Lingerie Panties

ITEMS LABELED "MADE TO ORDER" WILL NOT QUALIFY FOR A REFUND DUE TO THE GARMENT BEING MADE ESPECIALLY FOR YOU. HOWEVER, YOU WILL GET A STORE CREDIT.

Holocene will provide a refund of the product price for all other products. Taxes/duties that were collected will not be refunded. 

 If a product arrives faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo directly to Holocene. You will be offered a replacement or a full refund for all faulty items.

If you are concerned about whether a certain size will fit, please get in touch with Hello@HausHolocene.com and we will be more than happy to help!

I need help with my order, who do I contact?

For any issues with orders, please get in touch with Hello@HausHolocene.com