RETURN POLICY

• Holocene offers returns within 14 days from the day you receive your order except for the following:
• Items that are "made-to-order" will not qualify for a refund as the garment was made for you.
• Lingerie panties can't be returned due to sanitary reasons. These will be considered final sale.

RETURN POLICY

• The cost of shipping back to the original seller is the responsibility of the customer, and the amount will be deducted from the final refund amount.
• Goods must be returned within 14 days of receipt. Anything returned outside of this period constitutes a final sale.
• The goods must be returned new and unused, with all the garment tags still attached and their original packaging.
• Products must be returned in the same condition as they were received. Haus Holocene cannot accept damaged products. 
• Upon receiving and approving a return request, Haus Holocene will provide you with a Return Label. Please note that all import duties/taxes associated with the return are the responsibility of the customer.
  
• Please note that the original shipping charge is non-refundable. Similarly, any customs duties you will have paid to receive your order are non-refundable.
  

I need help with my order, who do I contact?

For any issues with orders, please contact Hello@HausHolocene.com